FAQ
1. How can I track my order?
After your order is shipped, we will send a tracking number and tracking link to your registered email. You can check the real-time logistics status of your package at any time through the link.
2. What should I do if I receive a wrong or defective item?
Please take photos or videos of the wrong/defective item and the package within 7 days after receipt, then contact our customer service. We will verify the problem quickly and provide free replacement, full refund or other solutions according to the situation.
3. How long will the refund take?
After your return or refund application is approved, the refund will be initiated within 1–3 working days. The specific arrival time depends on your payment platform’s processing cycle, usually 3–7 working days.
4. Can I modify or cancel my order after payment?
Orders that have not been shipped can be modified or canceled for free. Once the order is shipped, it cannot be canceled actively. You can apply for return after receiving the package according to the return policy.
5. Why is my logistics information not updated?
Logistics information may be delayed during customs clearance, transportation transfer or peak logistics periods. If there is no update for more than 5 working days, please contact us to check the package status for you.
6. Do you support bulk wholesale orders?
Yes, we support customized wholesale and bulk orders. Please contact our official email with your product demand and quantity, and we will provide you with a favorable wholesale price and exclusive service.