Return & Refund Policy
1. Return Eligibility
We accept returns and exchanges within 30 days of item delivery. To be eligible for a return, your item must be unused, in original condition, with all original packaging, tags, and accessories intact. Customized or personalized items are non-returnable unless there is a quality defect.
2. Qualified Return Reasons
Valid return scenarios include: product quality defects, wrong items shipped, damaged items during delivery, and significant inconsistency with product description. For personal reasons such as incorrect size/style selection or changed mind, buyers are responsible for return shipping fees.
3. Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 3–7 business days to your original payment method. The refund arrival time depends on your payment platform’s processing rules.
4. Partial Refund
Partial refunds may be granted for items that are not in perfect original condition due to buyer-caused damage, missing accessories, or worn marks after inspection.
5. Non-Refundable Situations
Items returned after the 30-day window, used items, items without original packaging, and customized products are not eligible for refunds. Shipping fees for original delivery are non-refundable for voluntary returns.